Help & Frequently Asked Questions
Payment Options –
Great Useful Stuff accepts the following credit cards: Visa, MasterCard, American Express and Discover Card. We process our orders through a fully secured PayPal gateway. In addition to credit card orders, we also accept PayPal payments.
All of our products are listed in US Dollars
Sales Tax –
We operate our business in California and Ohio and therefore are required by law to charge sales tax to orders shipped to those states. All other states are not charged sales tax.
Hours of Operation –
G.U.S. is open for business Monday through Friday, 9am – 5pm Pacific Standard Time. If you have any questions, you can email us at firstname.lastname@example.org or by phone at 1-800-341-9159 and someone will get back to you as soon as possible!
Order by Phone –
We do accept orders by phone during normal business hours. Please call 1-800-341-9159 and a customer service rep will be happy to help.
International Orders –
Great Useful Stuff welcomes international orders. If you are an international customer and could not place an order on our website and wish to contact our customer service department, please call our local number 1-800-341-9159. Our customer care representatives are available to assist you Monday - Friday (9:00am – 5:00pm PST).
Duties, Taxes and Brokerage Fees (International Orders Only) –
For orders shipped to destinations outside of the United States, Great Useful Stuff is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Great Useful Struff is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.
How long will it take to receive my order?
Each product on our website has a specific processing time. Processing times do not include shipping transit time. Typically, we strive to ship your product within 1-2 business days of receiving your order. Upon shipping your item, we will email you a shipping confirmation with tracking for the service you selected in checkout. Please refer to this information for your estimated delivery date.
You may return most new unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We offer store credit or replacements once the 30 day window has passed.
Who Pays for the Return? It depends on the situation; everything is on a case-by-case basis. However, certain circumstances remain true always - these examples are where we pay the return shipping:
• Carrier (UPS/USPS/FedEx) damages the item in transit
• The item is defective
• We ship out the wrong product
If you have any trouble with your item, please contact us at email@example.com and we will help to resolve the issue.
How we use information- Our site does not store personal information we collect in order to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and not stored. Information collected on any of our forms may only be used to contact you, whether in person or via automated emails in response to your form submission.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. They make it possible for us to store contents of your shopping box until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.
How we collect information-
This site uses a secure server (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Commitment to customer service-
Great Useful Stuff is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an e-mail or contacting our customer care department at 1-800-341-9159.
Authorized third parties- We may use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, an industry standard technology used by most major websites. No personally identifiable information about the user is collected or used in this process.
You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website website. You may opt-out of this data collection.
General Inquiries - For general inquiries, please contact customer service at 1-800-341-9159 or email firstname.lastname@example.org